A preliminary study into the instrumentation of collaborative improvement in organisational networks


In striving for an excellent position regarding competitors in all aspects of management and operations, organizations benefit from establishing strategic cooperations. With allies they can be more successful in surviving the hyper competition. Despite the perceived benefits, real-life cases show that only half of the collaborations in alliances are really successful. Nowadays the effect of intra-organizational utilization of CI-tools is almost undisputable. But implications in an inter-organizational context are rather unrevealed. We assume that the use of CI-tools can be stretched out to the field of collaborative improvement. And that these tools support cooperating organizations in their goal achievement. We determine into what extent instrumentation contributes to a successful improvement of the collaboration. Therefore we carried out a survey in 2007. From this survey we derived the frequency, importance and effect of instruments also regarding the organization’s collaborative maturity. The results give food to the assumption that the application of ‘hard’ CI-tools and techniques are of more relevance in achieving the goals of cooperation than ‘soft’ CI-tools.

Een artikel van Gerard Berendsen, Ineke Pieters, Ben Alders en Matjo van Liere, gepubliceerd in Proceedings of the 10th International CINet Conference, Brisbane, Australia, 2009